{"id":2505,"date":"2016-03-09T05:58:27","date_gmt":"2016-03-09T01:58:27","guid":{"rendered":"https:\/\/demo2.chethemes.com\/electro\/?page_id=2505"},"modified":"2025-04-30T14:48:05","modified_gmt":"2025-04-30T10:48:05","slug":"shopmart-faq","status":"publish","type":"page","link":"https:\/\/shopmart.ge\/en\/shopmart-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"font-size: 25px;color: #434343;text-align: left;font-family:Open Sans;font-weight:300;font-style:normal\" class=\"vc_custom_heading vc_do_custom_heading faq-page-title\" >Delivery service\/payment<\/h2><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid inner-bottom-xs\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5 class=\"translation-block\">Is the delivery service free?<\/h5>\n<div class=\"text-content\">\n<p>Free shipping on purchases over 25\u20be<\/p>\n<p class=\"translation-block\">Additional delivery service fee:<br>\n\u2022 Same day after placing the order (until 14:00 in Tbilisi) \u2013 25\u20be. For items heavier than 30 kg \u2013 50\u20be.<br>\n\u2022 Next day after placing the order \u2013 15\u20be. For items heavier than 30 kg \u2013 40\u20be.<br>\n\u2022 Third day after placing the order \u2013 10\u20be. For items heavier than 30 kg \u2013 37\u20be.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5 class=\"translation-block\">What payment methods do you have?<\/h5>\n<div class=\"text-content\">\n<p>You can pay for your order using several methods.<\/p>\n<ul>\n<li class=\"translation-block\">With <strong>VISA<\/strong> and <strong>Master Card<\/strong> cards;<\/li>\n<li class=\"translation-block\">TBC Bank <strong>Online Installment<\/strong>;<\/li>\n<li class=\"translation-block\">Space <strong>Online installments<\/strong>;<\/li>\n<li>Credo online installments<\/li>\n<li>Cash on delivery to the courier.<\/li>\n<\/ul>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid inner-bottom\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5 class=\"translation-block\"><strong>How<\/strong> <strong>do<\/strong> <strong>I<\/strong> <strong>purchase<\/strong> <strong>something<\/strong><strong>?<\/strong><\/h5>\n<div class=\"text-content\">\n<p>To purchase an item on Shopmart, you need to complete a simple registration. Add the selected product to your cart, specify the address where you would like to receive the purchased item, and select a payment method.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5 class=\"faq-title\"><strong>Can I place an order by phone?<\/strong><\/h5>\n<div class=\"text-content\">\n<p>You can place an order online in just a few minutes, or by phone.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h3 style=\"text-align: center\" class=\"vc_custom_heading vc_do_custom_heading\" >Find the answer to your desired question!<\/h3><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid inner-top-xs\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"1459864577831-bdb5bc1a-4a98\" class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Who should I contact for warranty service?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Warranty service is provided by service centers, you can find information about your service center on the warranty sheet (which comes with the product). For detailed information about warranty service, please contact us via online support or call us (our working hours are: 10:00-18:00)<\/p>\n<p><a href=\"https:\/\/shopmart.ge\/en\/sagarantio-pirobebi\/\">Warranty conditions<\/a><\/p>\n<\/div><\/div><div id=\"1459864633996-9b7e4f16-199e\" class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Can I exchange or return the product?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"translation-block\">Yes, you can, within 5 days of purchasing the product. For detailed information on returns or exchanges, see <a href=\"https:\/\/shopmart.ge\/en\/return-policy\/\" target=\"_self\">here.<\/a><p><\/p><\/p>\n<\/div><\/div><div id=\"1459864665894-b82f7067-8407\" class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Is it possible to pick up the order myself?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><a href=\"https:\/\/shopmart.ge\/en\/\">Shopmart.ge<\/a> There is an online space where you can choose and purchase the desired item, and we will deliver it to you anywhere in Georgia.<\/p>\n<\/div><\/div><div id=\"1459864700197-4c554837-f084\" class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What should I do if the product was damaged during delivery?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>In this case, please contact us via online support or call us (our working hours are: 10:00-18:00)<\/p>\n<\/div><\/div><div id=\"1459864738156-c9e9af2d-48c9\" class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Do you have delivery service in the regions?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We deliver products to any point in Georgia, to any address.<\/p>\n<\/div><\/div><div id=\"1459864765251-4a22323b-b290\" class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Is it possible to use online installments?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes, you can take advantage of TBC Bank, Space, and Credo online installment plans.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"\u10db\u10d8\u10ec\u10dd\u10d3\u10d4\u10d1\u10d8\u10e1 \u10e1\u10d4\u10e0\u10d5\u10d8\u10e1\u10d8\/\u10d0\u10dc\u10d2\u10d0\u10e0\u10d8\u10e8\u10e1\u10ec\u10dd\u10e0\u10d4\u10d1\u10d0 \u10db\u10d8\u10ec\u10dd\u10d3\u10d4\u10d1\u10d8\u10e1 \u10e1\u10d4\u10e0\u10d5\u10d8\u10e1\u10d8 \u10e3\u10e4\u10d0\u10e1\u10dd\u10d0? \u10e3\u10e4\u10d0\u10e1\u10dd \u10db\u10d8\u10ec\u10dd\u10d3\u10d4\u10d1\u10d0 25\u20be - \u10d8\u10e1 \u10d6\u10d4\u10db\u10dd\u10d7 \u10e8\u10d4\u10dc\u10d0\u10eb\u10d4\u10dc\u10d6\u10d4 \u10d3\u10d0\u10db\u10d0\u10e2\u10d4\u10d1\u10d8\u10d7\u10d8 \u10db\u10d8\u10ec\u10dd\u10d3\u10d4\u10d1\u10d8\u10e1 \u10e1\u10d4\u10e0\u10d5\u10d8\u10e1\u10d8\u10e1 \u10e1\u10d0\u10e4\u10d0\u10e1\u10e3\u10e0\u10d8: \u2022 \u10e8\u10d4\u10d9\u10d5\u10d4\u10d7\u10d8\u10e1 \u10d2\u10d0\u10dc\u10d7\u10d0\u10d5\u10e1\u10d4\u10d1\u10d8\u10d3\u10d0\u10dc \u10d8\u10db\u10d0\u10d5\u10d4 \u10d3\u10e6\u10d4\u10e1 (\u10d7\u10d1\u10d8\u10da\u10d8\u10e1\u10e8\u10d8 14:00-\u10db\u10d3\u10d4) \u2013 25\u20be. 30 \u10d9\u10d2-\u10d6\u10d4 \u10db\u10eb\u10d8\u10db\u10d4 \u10dc\u10d8\u10d5\u10d7\u10d8\u10e1 \u10e8\u10d4\u10db\u10d7\u10ee\u10d5\u10d4\u10d5\u10d0\u10e8\u10d8","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2505","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shopmart.ge\/en\/wp-json\/wp\/v2\/pages\/2505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shopmart.ge\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shopmart.ge\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shopmart.ge\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shopmart.ge\/en\/wp-json\/wp\/v2\/comments?post=2505"}],"version-history":[{"count":0,"href":"https:\/\/shopmart.ge\/en\/wp-json\/wp\/v2\/pages\/2505\/revisions"}],"wp:attachment":[{"href":"https:\/\/shopmart.ge\/en\/wp-json\/wp\/v2\/media?parent=2505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}